Venta Capture for insurers

Let your customers prove their claim with live video and photos

Your insured records exactly what matters. Video and photos, guided step-by-step, captured whenever they want on their phone. They send it to you. You review it, decide based on what's real. No expert visit needed.

A person filming water damage at home with their phone
MessagesnowHi Sam, please film the damage for us: company.ventacapture.com/8dUd…
Claims inbox1
New claim · CL-2026-00412Video + transcript · Just now
New claim · CL-2026-00411Sealed · 6h ago
Open claimAssign
form.ventacapture.com
Camera view: water damage being filmedREC55Tell what happened while you film
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The problem

AI-generated fraud is rising in insurance claims worldwide

€181M

Proven insurance fraud in Belgium, 2025 (Assuralia)

+71%

Fraud increase at Admiral (UK), 2025 vs 2024

£233M

Suspected claims detected by Aviva (UK), 2025

18,400+

Suspicious claims flagged by Aviva, 2025

Real damage enhanced. Objects invented. Claims manipulated.

Netherlands

Louis Vuitton bag · €1,200

Real photo edited with AI to show damage that didn't exist

UK

Golden watch with diamonds · completely fictitious

Admiral received AI-generated image of a watch that never existed

UK

Land Rover · damage amplified

Real photo edited to make damage appear much worse

Insurers now routinely receive claims with AI-generated or AI-manipulated images as evidence. The cases range from completely fabricated objects to subtle enhancements of real damage, and even recycling of existing photos with modified details for duplicate claims.

Submitted photo

Submitted photo: car bumper, damage edited to look severe

✕ Bumper looks wrecked, edited? No way to tell

Guided live capture

Live capture: the same bumper, just a small scratchREC

✓ On video it's just a scratch, recorded & sealed

Submitted file vs. guided live capture.

Real examples from Europe and beyond

BE

Belgium: €181 million fraud in one year

Assuralia / VRT NWS, 2025

The Belgian Insurance Federation Assuralia reported that €181 million in insurance fraud was proven in 2025, nearly 25% more than the previous year. The actual fraud is estimated to reach up to €800 million annually. Assuralia explicitly warns about generative AI, noting fraudsters can create false photos, invoices, and certificates within minutes.

Read the VRT NWS article ↗︎
NL

Netherlands: AI-enhanced Louis Vuitton claim

NU.nl / CED Forensic, 2026

A claimant submitted a photo of a €1,200 Louis Vuitton bag allegedly damaged by a dog. Investigation revealed the damage on the image was AI-manipulated. CED Forensic, which investigates suspicious claims for insurers, reports now encountering AI-related fraud cases weekly, a sharp increase from two years ago. Many cases involve taking a real damage photo and enhancing it with AI.

Related: NOS on CED Forensic ↗︎
UK

UK: Admiral, three types of AI fraud

BBC News / Admiral, April 2026

Admiral received actual claim submissions with AI-generated images:

Complete fabrication

A golden watch with diamonds, entirely AI-generated, the object never existed

Damage amplification

Real vehicle damage artificially worsened with AI to claim higher compensation

Identity manipulation

License plate digitally altered on a damaged car to submit the same photo as a duplicate claim

Admiral reported +71% increase in detected fraud in 2025 and attributes part of this rise to growing AI image manipulation. The UK's Insurance Fraud Bureau expressed serious concern about AI-generated claims and is investing in detection technology.

Read the BBC report ↗︎
UK

UK: Aviva, £233 million in suspected claims

Aviva / The Guardian, June 2026

Aviva detected 18,400+ suspicious claims in 2025 worth £233 million, more than £638,000 in detected fraud per day. The insurer explicitly reports an increasing number of claims backed by AI-generated images and manipulated documents. Motor insurance represents over 70% of detected fraud, with motor fraud claims rising 39% in value. Home insurance fraud also increased 15%, often involving exaggerated damage, inflated repair costs, and overstated item values.

Read the Aviva press release ↗︎

Why guided recording changes everything

Capture proof, not problems

The moment your claimant opens the app, Venta Capture guides them, showing exactly what angles matter, what lighting works, where the damage is clearest. The result: footage that's immediately actionable. No blurry photos. No angles that hide the truth. No second recording needed.

Settle in hours, not days

No waiting for analysis. No manipulation flags to investigate. The video arrives already complete and trustworthy. Your team can move straight from proof to payout. Same-day claim closure becomes the norm, not the exception.

Cut field costs entirely

Eliminate the expert visit. No scheduling delays. No travel time. No assessment fees. Your claimant provides the evidence themselves, live, from their phone. Lower claim costs. Faster resolution. Happier customers.

The solution

From submitted proof to guided evidence

The traditional way

"Send us proof."

Claimant takes or selects photos

Claimant uploads existing files

You receive whatever they chose to send

With Venta Capture

"Show us exactly what we need."

You send a personalized link

Claimant opens the camera, Venta Capture guides

Live video comes straight back to you

Real damage. Live filmed. Instantly verified. No expert visit required.
No gallery photos. No AI manipulation. No doubt. No field cost.

Evidence integrity

Context on how the evidence came to be.

28 control points per submission: 10 automatic signals, 21 recorded session events, one signed seal.

  • Time of receipt , set by our server, not the customer
  • Digital fingerprint , SHA-256 hash of every file on arrival
  • Session timeline , every step from link opened to submission, with server time
  • Capture-only requirement , videos must be recorded in the moment within the app, not uploaded from the phone's gallery
  • Signed seal , a manifest per submission, verifiable with a public key
  • Signals you set , ignore, info, amber or red; the heaviest colour decides

We don't claim a recording proves what happened. We make the way digital evidence is collected stronger, more consistent and more verifiable.

Signal statusOrange · rule set v1
Jailbroken device detected: trueIP seen in earlier claims: 4Device seen before: 3Virtual camera: false

Session timeline (32)

2:16:07 PM claim (device) Recording stopped
2:16:09 PM server Submission received
2:17:00 PM server Digital fingerprint recorded
2:18:00 PM server Signal status determined
Recording location: 52.16640, 4.48094 (±11 m)Show on map

How it works

1

Send a link

You send personalized link to your claimant.

2

Camera opens

Claimant taps. Venta Capture guides every step.

3

Record live

Real-time. Guided. Straight from their phone.

4

Claim decides

Video goes straight to your intake. No fraud. Done.

Before the policy starts

Know what you insure. From day one.

Ask for a guided video before the policy is signed. The condition of the house, the jewellery, the watch collection, the car: documented, timestamped and sealed at inception. When a claim comes a few years later, you compare against evidence, not memory.

Valuables on record

Jewellery, art, instruments, equipment: filmed piece by piece with serial numbers and receipts. No discussion afterwards about what existed.

Condition at inception

The roof, the facade, the bumper: pre-existing damage is visible before you take the risk. Price it right or exclude it explicitly.

Faster underwriting

No inspector visit for standard risks. The applicant films it in minutes, underwriting decides the same day.

Built for your workflow

Customized guidance for every claim type

Motor insurance

Guide claimants through vehicle assessment, damage from all angles, interior condition, recent repairs. Verification prevents duplicate claims and theft fraud.

Home & contents

Capture property damage, contents inventory, and loss evidence in one guided session. Storm damage, theft, water damage, all documented live with verified location.

Liability & incidents

Accident scenes, property disputes, workplace incidents, live video with timestamp and location proof. Document the scene before evidence disappears.

Your specific needs

Every insurer is different. Configure guidance for your exact claim types, angles, and documentation requirements. Integrate seamlessly with your intake system.

One platform. Unlimited configurations. Your workflow exactly.
From simple property claims to complex liability cases, Venta Capture guides the capture your team needs.

Settle claims faster. Eliminate fraud. Save on expert visits.

Live video proof. Real damage captured. AI fraud stopped before it costs you. Same-day claim resolution.