Guided video and photos from any phone, no app needed. A step-by-step workflow for service requests, appraisals, intakes, inspections and claims. Recorded on demand, timestamped on arrival, straight into your team's inbox.
No app, no accountStep-by-step guidanceSealed on receipt
A service desk hears "it makes a noise". A dealer reads "the car is in good condition". A claims handler gets three photos and wonders if they're real. A property manager finds a stain and no proof of when it got there. Everyone decides on what the customer chose to send, and pays for it with a call-back, a visit or a guess.
Email, SMS, embedded in your site or a QR code at the counter, in your branding.
One instruction per step: video, photos, questions, scans. No app, in their language.
Start nowRouted to the right team, with transcript, session timeline and a digital seal.
Water damage · video 0:42 · transcript · just nowClaimSealed on receipt · sha256 9f2a…c41eThe policyholder records the damage, guided by your steps. Nothing is uploaded, so nothing can be edited first, and every file is sealed on receipt, so what you assess today is provably the same file in a dispute next year.
Live-only recording, no upload pathHashed, timestamped and sealed on receipt28 control points, weighted by you, never a verdict
REC"There's an orange light and a rattle." The customer films it and tells you what's happening, the workshop plans time and parts before the visit.
Spoken explanation, transcribedShared inbox, routed to the workshopView link, the technician sees it without a login
Transcribed
Error code E3, no heating. The customer films the display, the outdoor unit and the pressure gauge. The agent decides: reset remotely, engineer with the right parts, or hand it up the line.
Escalate to managerClaim, assign, statuses, notesAsk for a retake, "film the pressure gauge too"
Before and after the job, captured by the engineer or the customer. Each one gets a reference, a status and an owner, and flows into your tools.
Reference number, status, ownerCopy for CRM, shareable view linkWebhook or Salesforce on completion, so the capture lands in the system your team already lives in
Design your flow in the flow builder, run a test capture and send your first real link today, on your own subdomain, in your brand. No IT project needed.
Every flow is yours: the angles, the close-ups, the questions, the scanners, the follow-up logic, built in the flow builder by your own team, so you never wait on a vendor to change a step.
Video, answers, transcript, timeline and seal land together in a shared inbox, routed to the right team with statuses, notes and escalation. A case never sits in one person's mailbox.
See it before anyone drives out. Appraise, plan or approve from the recording, and save the site visit for the cases that really need one.
28 control points per submission: 10 automatic signals, 21 recorded session events, one signed seal.
We don't claim a recording proves what happened. We make the way digital evidence is collected stronger, more consistent and more verifiable.
Every flow is yours to design: a claim, an appraisal and an intake each get their own steps. Explore common use cases:
Guided video and photos for service, appraisals, inspections and claims, straight from your customer's phone. Part of the VentaVid platform: one inbox, one subscription, alongside personal video, Spotlight and Live.
