Customer Support Video Platform

Customers

Report an issue. Get help fast.

The frustration

Your customer calls with a problem. They describe it poorly. You don't understand what's really wrong. You spend 15 minutes on the phone trying to explain. You schedule a visit. They wait days. Your technician arrives and discovers the problem takes 15 minutes to fix.

Wasted time. Frustrated customers. Costly repeat visits.

EMEmma · CustomerSupport call · 22 min

It makes a weird noise and there's a light blinking… I don't know, sort of orange?

Is it blinking twice or three times? Which model do you have?

No idea… can someone just come and look at it?

Or just film the problem for us, it takes 2 minutes: company.ventacapture.com/8dUd…

Visit avoided · solved same day

REC 0:47

2Film the display and the error code

Guided report · 3 minutes

Film the problemThe noise, the blinking light, voice transcribed automaticallyDone

Photo of the serial plateModel and type known instantlyDone

Send to supportAgent watches and answers within minutes

Venta Capture shows them

You tap a link. Record a short guided video showing the problem. Support watches it. They fix it on the first call or send exactly what you need. No guessing. No repeat visits.

Result: issues resolved faster. Same-day fixes. Satisfaction goes up.

Support teams

See the issue. Solve it on the call.

Support inbox · Today

All (18)With video (7)

#7311 · Dishwasher error E24 · EmmaVideo 0:47 · serial plate · transcript readyNew

#7308 · Router keeps dropping wifi · BenVideo 1:02 · fixed on the callResolved

#7304 · Coffee machine leaking · AishaVideo 0:38 · gasket identifiedPart shipped

#7299 · Heating won't start · MarcoVideo 1:15 · escalated with full contextEscalated

WorkflowVideo in→Diagnose→Fix / ship part→Closed

The challenge

Customers call with vague descriptions. You can't see what they're describing. You have to schedule a site visit. Your team spends half the day on the road. Most visits turn out to be 15-minute fixes. Your cost per resolution climbs. Customer satisfaction drops.

Inefficiency. High cost. Low satisfaction.

How it works

When a customer reports an issue, they send a guided video. You see exactly what's happening. You diagnose on the call. You resolve on the call or send the exact part needed. Fewer visits. Faster fixes. Better experience.

See the problem

Clear video. No guessing. Instant diagnosis.

Resolve faster

Solve on the call. Send parts. Avoid visits.

Cut costs

Fewer truck rolls. Lower visit cost. Better margins.

Why customers and teams choose Venta Capture

For customers

Instant support

No more waiting on hold. Tap a link, record, and get help in minutes.

Problems solved right away

Support sees exactly what's wrong. Most issues resolved on the first call. No repeat calls. No back-and-forth.

No site visits

Avoid scheduling visits, taking time off work, or waiting days for someone to come.

Real satisfaction

When your problem gets solved fast and right, you're happy. Your product warranty or service plan actually means something.

For support teams

Right first time

Video shows exactly what's wrong. No misunderstandings. No guessing. Your first-contact resolution rate jumps.

Handle more calls

Resolve issues faster. Your team closes more tickets per shift. Same headcount, higher throughput.

Slash visit costs

Up to 79% fewer truck rolls. No fuel. No labour hours on the road. Direct impact on your margins.

Higher retention

Customers stay when their issues get resolved fast. Word spreads. Your brand reputation improves.

The numbers speak

23%

of customer problems solved without dispatching a technician

47%

fewer inbound support calls monthly

79%

reduction in field service visits required

4/5

issues handled and closed same day

Let customers show you the problem. Solve it without a visit.